At Constructoz, we are committed to protecting your privacy and securing your personal information.
This Privacy & Security Policy explains what data we collect, how we use it, how we protect it, and your rights regarding that information. We value your trust and work hard to ensure your shopping experience is safe, secure, and worry-free—whether you’re browsing our website, placing an order, or contacting us for support.
1. Information We Collect When you interact with Constructoz—whether online or offline—we may collect the following types of information:
1.1 Personal Identification Information • Name • Billing and shipping addresses • Email address • Phone number
1.2 Payment Information • Payment method (e.g., Credit/Debit Card, UPI, Net Banking) • Transaction details (Note: We never store your full card number, CVV, or UPI PIN)
1.3 Order Details • Products purchased • Quantity, price, and order date • Delivery status 1.4 Technical Information • IP address • Browser type and version • Device type (mobile/desktop) • Cookies and tracking information (explained in Section 6) 1.5 Communication Records • Emails sent to customer care • Chat or call records (where applicable) • Feedback forms and surveys
2. How We Use Your Information We collect your information only for legitimate purposes to provide better service. These purposes include:
1. Order Processing – To confirm, prepare, and deliver your order. 2. Customer Support – To respond to your queries and resolve issues.
3. Payment Processing – To verify transactions and ensure secure payments.
4. Account Management – If you create an account, we store details for easy checkout in the future.
5. Marketing Communication – To send updates, promotions, or product recommendations (only if you opt-in).
6. Legal Compliance – To comply with applicable laws, prevent fraud, and protect our rights.
3. Sharing Your Information We respect your privacy and do not sell or rent your personal information to third parties. However, in certain cases, we may share information with trusted partners:
• Logistics Partners: To deliver your order (e.g., courier companies, transport agencies)
• Payment Gateways: To process secure transactions (e.g., Mastercard, Visa, Cashfree, Razorpay) • IT Service Providers: For secure hosting and website maintenance
• Legal Authorities: If required by law for investigations or legal processes Every third-party partner we work with is bound by confidentiality agreements to ensure your data is protected.
4. Data Protection & Security Measures We follow industry-standard security practices to safeguard your personal data:
• SSL Encryption: Our entire website is protected with Secure Socket Layer technology, ensuring that data transmitted between you and our site is encrypted.
• Secure Payment Processing: We use trusted, PCI DSS-compliant payment gateways so that your payment information remains safe.
• Firewall Protection: Our servers are protected by strong firewall systems to prevent unauthorized access. • Limited Employee Access: Only trained and authorized staff can access customer data, and only when necessary for business purposes.
• Regular Security Audits: We routinely check our systems for vulnerabilities and apply updates to maintain security. 5. Your Rights as a Customer You have complete control over your personal data. Under this policy, you have the right to: • Access Your Data: Request a copy of the personal data we hold about you.
• Rectify Information: Update or correct inaccurate details.
• Delete Your Data: Request deletion of your personal data, except where retention is required by law. • Withdraw Consent: Opt out of marketing emails or SMS communications at any time.
• Restrict Processing: Limit how we use your data in certain situations.
6. Cookies & Tracking Technologies What Are Cookies? Cookies are small files stored on your device that help improve your browsing experience. How We Use Cookies:
• To remember your login details
• To keep items in your shopping cart
• To personalize product recommendations
• To track site performance and fix errors Managing Cookies: You can disable cookies in your browser settings, but doing so may affect site functionality. 7. Marketing & Communication
• You will receive promotional messages only if you have opted in. • All marketing emails include an “Unsubscribe” link to stop receiving them anytime.
• We may use anonymized data to analyze trends and improve our marketing strategies, without identifying you personally. 8. Data Retention Policy We keep your data only for as long as it’s needed for business or legal purposes:
• Order records: 5 years (for tax/legal compliance) • Customer accounts: Until you request deletion • Marketing consent records: Until you withdraw consent After this period, your data will be securely deleted.
9. Third-Party Links Our website may contain links to other websites. Please note:
• We are not responsible for the privacy practices of third-party sites.
• We recommend reading the privacy policies of those sites before providing personal data.
10. Privacy for Minors We do not knowingly collect personal data from individuals under the age of 18. If we discover such data has been collected, it will be deleted immediately.
11. International Transactions If you access our website from outside India, your data may be transferred and processed in India, where privacy laws may differ. However, we will protect your data in line with this policy.
12. Changes to This Policy We may update our Privacy & Security Policy from time to time to reflect: • Changes in law • Changes in our business operations • New security practices The updated version will always be available on our website with a revised “Effective Date”.
13. How to Contact Us If you have any questions, concerns, or complaints about how we handle your personal data, contact us at: Email: info.constructoz@gmail.com Phone: +91-7986664169 Address: Chandigarh, India
14. Summary for Quick Reference • We collect only the information necessary to process your orders and improve our services. • Your data is never sold to third parties. • All transactions are secured with SSL encryption and processed by trusted payment gateways. • You have full control over your personal information and can request updates or deletion anytime.