Return & Cancellation Policy At Constructoz,we want you to shop with complete confidence.
We understand that sometimes, you may need to return a product or cancel an order, and we’ve designed our policies to be transparent, fair, and hassle-free. Return Policy (7 Days) If you are not completely satisfied with your purchase, you can return it within 7 days of delivery, provided it meets the following conditions: Eligibility for Returns:
- Product must be unused, undamaged, and in its original packaging. • A valid invoice or order confirmation is required. • Product must be in resalable condition—no stains, scratches, or missing parts.
- Certain items such as custom-made products, paint shades mixed on order, or items cut to size are nonreturnable unless they arrive defective or damaged. Return Process: 1. Initiate Request: Contact us via email or phone within 7 days of delivery.
- 2. Provide Details: Share your order number, product name, and reason for return.
- 3. Pickup Arranged: We will schedule a pickup. For certain locations, pickup charges may apply.
- 4. Quality Check: Once the returned product reaches our warehouse, it will be inspected for eligibility.
- 5. Refund Issued: Refunds are processed within 5–7 working days after approval, directly to your original payment method. Non-Returnable Items:
- Products damaged due to misuse or improper storage after delivery.
- Clearance sale items marked as “Non-Returnable”. Cancellation Policy We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to be simple and customer-friendly. Before Dispatch:
- If you cancel your order before it has been shipped, no cancellation charges will apply.
- Full refund will be processed within 2–4 working days to your original payment method. After Dispatch:
- If your order has already been shipped or is out for delivery, cancellation is still possible, but transportation charges will apply. • In this case, once the product is returned to our warehouse and inspected, your refund will be processed minus the applicable transport cost. How to Cancel: • Contact us immediately via info.constructoz@gmail.com or +91-7986664169.
- Provide your order number and reason for cancellation. Important Notes:
- Orders for custom-made, special-order, or personalized items cannot be cancelled once processing has started. • For COD (Cash on Delivery) orders, refusal to accept the delivery without prior cancellation will be considered a “failed delivery” and may affect future ordering privileges.